Thursday, January 12, 2012

Doing Battle

A friend reminded me that I had planned to post yesterday about the ongoing jousting match with Sears regarding the botched repairs my car endured at the Sears Auto Center in Longmont, Colorado, store last October.  My intention got lost in preparing for this cold snap and it has been truly cold.  I've spent the day in bed under the electric blanket and a down comforter reading, getting up only to add more wood to the fire and reassure Pandora Radio that, "Yes, I'm Still Listening."


My wood box is getting low, but the winds are still bashing around out there, and despite the bright sun, the temperature at mid-day is about 15 degrees F.  I'm waiting for a lull, before even higher winds predicted by NOAA commence, to race out and carry in more wood.  Tonight we are supposed to have wind gusts of 29 mph or higher with a low around 7 degrees F and wind chill of -6.  Then Friday, gusts as high as 45 mph, although temps are expected to rise to 27 degrees F, bringing the wind chill to -3.  NOAA calls these days "Breezy."  I guess, compared to 75-100 mph, which we do experience, these could be considered breezes. 

So, in addition to battling the elements, I continue to battle with Sears.  We may be making some headway.  I have now engaged Anthony, my Blue Ribbon Service Customer Service Team representative at Sears, in my encounters with Mr. Paul Bernardy, Claims Examiner II Libility, Sedgwick Claims Management Services, Inc.  I have to hand it to Anthony.  He has unfailingly continued to follow up on this case.  The last time he did so, I asked if would please request Mr. Bernardy to communicate with me via e-mail since the phone service here is fitful at best.  My request for this consideration directly to Mr. Bernardy had fallen on deaf ears and I had received no responses to my e-mails sent to the address Mr. Bernardy had provided in our one phone conversation on December 15, 2011.  Low and behold, on January 10, 2012, I not only received a voice mail from Mr. Bernardy, but a follow-up e-mail asking me to submit all documentation that might support my claim.  Mr. Bernardy had told me in that December 15, 2011, phone call that he had access to all of this correspondence electronically somewhere else on the system, but made it clear it was too much trouble for him to access.  He was insisting that I fax everything to him, but I told him I had no fax.  Once I had wrested his e-mail address out of him under duress, I e-mailed him all such documentation the same day.   After receiving his January 10 request, I responded, indicating the documentation had been e-mailed to him December 15 after he indicated he couldn't be bothered to locate it electronically....and I copied Anthony.  Then I forwarded that December 15 e-mail to Mr. Bernardy again...and copied Anthony.  Now it seems Mr. Bernardy is out of the office for an extended weekend...again...so there's a lull in the battle. 

And speaking of battling, I just finished Margaret Coel's Blood Memory, which provided information about the name Niwot.  Until reading this book, I knew Niwot only as the name of a cute little village between Boulder and Longmont where I bought a pair of earrings at a thrift boutique last year and where there is an old storefront that I would love for my brick-and-mortar store if I could only afford it.  I knew Niwot had a Left-Handed Festival and that "niwot" meant "left-handed" in one of the Native American languages.  The book explains that Niwot was the name of an Arapaho chieftan, one of the so-called "peace chiefs," who was slain, along with 159 others at the Sand Creek Massacre in southeastern Colorado in 1864, where Arapaho and Cheyenne had been lured under false pretenses by the U.S. military and government officials so they could be killed.  I don't think this can rightfully be called a battle as the Indians, mostly women, children and old men who had stayed behind while the younger men went hunting, were only armed with white and American flags.  However, I really enjoyed the book, the history lesson, the plot and Ms. Coel's writing style and will now launch myself  into the Drowning Man.

What good battles have you fought and books have you read lately?  Teddee

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